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For emergency repairs during business hours, please contact us immediately on 03 5443 1744.

For assistance with after-hour emergency repairs, please call the mobile numbers provided in your lease and your Elders Tenancy Handbook.

‘Classified’ Emergency repairs:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase

For Life Threatening Emergencies, please call 000

Note:  All other repairs are considered non-urgent repairs. To arrange non-urgent repairs, notify the landlord in writing, advising them what needs to be repaired and giving them 14 days to carry out the work. Verify with Consumer Affairs.