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For emergency repairs during business hours, please contact us immediately on 03 5443 1744. Our business hours are Monday-Friday, 9:00am - 5:30pm.

For after-hour emergency repairs, please call 0455 326 349.

‘Classified’ Emergency repairs:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
  • the gas, electricity or water supply is not working
  • a cooling appliance or service provided by the rental provider is not working
  • the property does not meet minimum standards
  • a safety-related device, such as a smoke alarm or pool fence, is not working
  • an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
  • a serious problem with a lift or staircase.

For life threatening emergencies, please call 000
For additional immediate assistance due to storm damage, please call the Victorian SES 132 500

Note:  All other repairs are considered non-urgent repairs. To arrange non-urgent repairs, notify the landlord in writing, advising them what needs to be repaired and giving them 14 days to carry out the work. Verify with Consumer Affairs.